Md Consulting

very good article (Blog by Scott R. Sheaffer) on  the most stupid thinks you can do to a customer

Sales Tips Blog by Scott R. Sheaffer

– Threatening To Escalate

– Making The Buyer Feel Stupid

– Questions With An Agenda

To sum-up Finesse is the art of delicacy, subtlety and skill.

As sales professionals, we undoubtedly need to ask customers tough questions and sometimes make them a little uncomfortable to move the sales cycle forward.

If we’re smart and want results, we’ll do it with finesse.

So, Never put a customer in a situation where they feel they’ve been backed into a corner. You’ll always lose.